RMSC News 2014 Issue 1 January-February 2014

From your Club President

I have had a whole lot of fun last year. I have a few tangible items to show for my efforts however those items are not the whole story. As I gain in age I appreciate tangibles however I am starting to enjoy the intangibles more and more. I find myself wanting to do more socially, things you spend time doing without having something to show for it. I am looking for- ward to volunteer my time to some or- ganiztion or charity as I seem to be thriv- ing to make time more available to me, I am really starting to put myself out there to share with others my knowledge of what I have gained in the 60 years of life.

Take our Saab Club for instance. I have really enjoyed gathering as a group to tackle our Club project. Great group of friends! We all have a common interest in our cars and that is what makes us strong. If we did not have the same common in- terests, we would not have a Club. Take for instance the V-4 transmission party, It was a wonderful time to have all show up for a common cause. There are many more examples.

As long as we keep it fun, our Club will thrive. I want to thank all who put their

The Jan 14th meeting will be held at the Colorado Plus Brewpub: 6995 W 38th Ave. (38th & Reed) at 7:00PM. Topics include the Denver Auto Show, 2 club auto showings, proposed club drives, videos of the past SCNA convention and recent club projects.

hard efforts into our club also. You know who you are.

I am looking forward to many more years to come.

(Photo by Tom Nelson)

RMSC Meeting Minutes December 6thth 2013

by Jerry Danner (photos by Charles Stoyer)

The Rocky Mountain Saab Club of Colorado held our Annual Holiday Dinner event at the Fresh Fish

Company in Denver, Colorado December 6, 2013. In recognition to all 45 members hand selected to

attend by our Board of Directors, we wanted to ex- press our sincere appreciation for all of their hard

work and efforts put forward to make our Rocky

Mountain Saab Club a national success. We espe- cially wish to acknowledge everyone who helped in making SOC99 & SOC09 a huge success. We espe-

cially want to thank the wives who diligently helped out.

This is the benefit from our hard efforts: 25 couples and 5 singles attended.

Our Rocky Mountain Saab Club paid for this spe- cial Holiday event. Cash Bar, though.

Recall by Dave Huch

In August 2011 Kathy and I were visiting family in Southern California. I had just filled up our 2006 9- 7x, started the car, and noted that the gauge read empty. I literally got out of the car and looked under- neath to see if we were sitting in a pool of gasoline, but no; it seems the gauge was giving a faulty read- ing. We were miles from home, just ready to start our return trip and the failure occurs. Naturally.

Also, the car was now out of warranty. Naturally.

Fortunately, I knew my gas stops on the way home and in fact, the gauge started reading the more we drove, but did become intermittent.

A short time after we arrived home, on Oct 6, 2011, I brought it in to Mike Shaw and drove away $618.03 poorer but with a new fuel sensor.

The very next day someone sent out a notice on our Saab group that GM had just announced a recall no- tice for 9-7x's wherein "the NHTSA had just reached an agreement with GM that the sensor, being subject to early failure, would be replaced by GM and 50% of cost refunded to customer." I had just missed the recall and therefore, I had to apply for reimburse- ment. Naturally.

I called Mike Shaw and they hadn't heard of the re- call yet, but would research it. A week or so later I actually received a recall notice from Saab in the mail with a form to request reimbursement for repairs al- ready accomplished. I called my contact at Mike Shaw and he confirmed the recall and stated my pa- perwork was already submitted, approved internally and that I should receive my check in a couple of weeks. I told him I had the actual recall form from Saab and asked if he wanted it. He did, so I filled out the paperwork and emailed it to him, confirming his receipt of same.

The form stated that if my request is approved, I would receive a check from my dealer; if denied, I would receive a written explanation from my dealer; if incomplete, I would be advised what other docu- mentation is necessary. And if I have waited more than 30 days, I should contact the Saab Assistance Center. It was beyond thirty days and I had received none of the above. Naturally.

I called Mike Shaw first, but my rep was out that day,

so I called Saab. The man I spoke with was very helpful but stated he could find no record of my recall paperwork from Mike Shaw. He stated he could send me the check immediately, but needed to confirm how the dealer was handling it. I gave him the name of the dealer rep and he said he would call him the next morning.

The next morning I happened to be at Mike Shaw for warranty oil change on my 9-5 so I spoke to the rep in person. He said he did have a message from the Saab Center and asked what it was about. I explained I had not received my check yet. While they worked on my car, he took another copy of the paperwork from me and had his people resubmit. When my car was ready, he confirmed that the check would come from the dealer, that his person had redone the form, would walk it to the front office, and I would get my check by Thursday (today was Tuesday) or Friday.

...or Monday by next Tuesday for sure. That fol-

lowing Wednesday we were heading out to California again and I heard on the news that Saab had declared bankruptcy. And no check. Naturally. When we re- turned home, I was advised by the dealer that I was probably out-of-luck.

The following Spring, I read an article about Mike Shaw receiving an award for good customer service and I was contemplating writing him. But by the time I got around to it, he had sold the dealership to John Elway. Naturally.

That Fall (now a year after the fuel sensor repair) I was again at the dealership and spoke with the ser- vice manager. He remembered my situation and stat- ed he would again submit my paperwork. Saab North America was starting to gel again and so I agreed. A couple of weeks later, he told me that he was running into a roadblock because the system kept saying that my request already had been submitted. Indeed it had

-- several times. But no check was ever issued. He suggested waiting until early January when the GM rep would be in town so he could speak with him in person. He did and advised me later that the rep stat- ed it was a Saab responsibility.

Coincidentally, I received in late February 2012 a recall notice from Saab regarding 9-7x vehicles

Recall by Dave Huch (Continued)

which involved the driver door module which could in worst case cause fire. It only applied to vehicles in certain states due to salt air, moisture, etc. and not Colorado. [Mine was eventually inspected, deemed not to need replacement, and coated with secret sauce to prevent such a failure]. But the notice did tell me that Saab was back handling recalls and gave me a phone number to call which I eventually did. I ex- plained to the girl that I was calling not about the cur- rent recall but the earlier 2011fuel sensor recall. She stated she would be glad to help and had me scan and email the form and invoice. I received a confirmation on March 7. On March 21, I sent an email requesting status. I received a reply that they were working on the reimbursement review and that it could take 4-6 weeks for the process. So on May 1 I again asked for an update and was advised that my reimbursement was currently in review and sorry for the delay. On May 22 I emailed another inquiry and on May 24 re- ceived the response: "Your reimbursement has been processed by our warranty department and is current- ly under review by General Motors. As soon as this review is complete, you will receive a call from one of our Customer Service Reps." I never did receive a call from a Customer Service Rep, but when I checked my mail later that week in May, I was puz- zled by an envelope from North America Distribution

Services. Opening it, I was pleasantly surprised to see a check for half the repair cost for the fuel sensor.

But wait. There's more!

About a month after I received my check, I was re- searching the internet for 9-7x topics and saw a post- ing that GM had just decided to pay 100% the cost of prematurely failing fuel sensors. Naturally.

The posting quoted the revised recall notice as stating that individuals who had already been reimbursed 50% for a failure should contact the reimbursing agency. So I sent an email to Saab.

Didn't hear anything in August. Didn't hear anything in September. Didn't hear anything in Octo- ber...until...on Nov 2 [more that two years after the repair] I was puzzled by an envelope in my mailbox from North America Distribution Services. Opening it, I was pleasantly surprised to see a check for the remaining half of the repair cost for the fuel sensor.

The letter enclosed with the check stated in part: "We apologize for any inconvenience you may have expe- rienced We have reviewed your request for reim-

bursement and are happy to inform you that you are being reimbursed for the full amount of the repair.

...At Saab Parts North America, our commitment to customer satisfaction is a top priority."


1958 93B Engine Swap

by Jerry Danner (Photos by Bob Buck & Tom Nelson)

My 1958 93, ever since I purchased it, had a loud en- gine growl and when you let